How can we help?
Search our guides, or reach a real person on whatever channel suits you.
Find your answer fast
Getting started
- Welcome to WPtenet
- Setting up your account
- Your first 24 hours
Billing & invoices
- Understanding your GST invoice
- Switching ₹ / $ currency
- Updating your payment method
Managing your subscription
- Upgrade or downgrade a plan
- Pause or cancel anytime
- How renewals & auto-debit work
Security & backups
- How your backups work
- Restoring a previous version
- Our malware removal process
Connecting your site
- Installing the secure connector
- Why we don't need raw passwords
- Revoking access
One-off fixes
- How a single fix works
- Our no-fix-no-fee promise
- Turning a fix into a plan
Account & login
- Resetting your password
- Managing team access
- Two-factor authentication
Many doors, one conversation
Pick whatever’s easiest — it all reaches the same team who already knows your site. No queues, no repeating yourself.
WhatsApp us
The fastest way to reach us. Message the team and get a real reply — often within minutes.
Email us
Prefer to write it out? Send us the details and we'll pick it up in the same shared thread.
Open a ticket
Logged-in clients can raise a ticket from the portal — it lands in the very same conversation.
Typical first response in under 2 hours · faster on WhatsApp
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The five things people ask us most
Open your dashboard, choose Billing, then Cancel plan. It takes one click, there is no cancellation fee, and your cover runs to the end of the period you have already paid for.
A tax invoice is emailed automatically after every Indian payment, and every invoice is also listed under Billing → Invoices in your dashboard.
Message us on any channel with the date you want and we roll the site back for you, usually within the hour. Pro and Standard plans can also self-serve a one-click restore.
WhatsApp us. Our monitoring has probably already alerted us, but a message puts you straight in front of an engineer.
Yes. Change the currency under Billing and the next renewal is charged in your new currency, through Razorpay or Stripe as appropriate.
Still need a hand? Talk to a human.
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