Take a look at the most popular questions about WPtenet.

It is very likely that we already have an answer for you!

WordPress is open-source software, and as such, it is regularly updated to help improve the stability, performance, and security of websites using it. Along with the core updates, all plugins and themes need to be updated too.


If you pick and choose when you want to do these updates and do not have a structured process in place, you could cause unnecessary and avoidable problems for your website. Hackers are always looking for ways to enter the backend of sites and sites that have not been updated are the prime targets. Even if hackers don’t get you, your site might have broken links or not work properly without the necessary updates.


Our WordPress Maintenance Service, therefore, exists to take care of all the boring and time-consuming, but incredibly important maintenance work necessary to ensure your website continues to run, smoothly and safely.

Hackers use malicious software and robots to crawl the web for WordPress sites that are outdated and potentially vulnerable. If your WordPress site is not fully protected and you do not have a maintenance procedure in place and ignore security best practices, it is all too easy for hackers to gain access to your site.

As we are a customer-driven agency, we want to give you our customers the best service we can, which means responding promptly. We try therefore to respond to all questions as soon as possible. However, there are some occasions when it is not possible. During peak hours, our maximum response time is often longer than usual. The response time you get for questions and queries also depends on the package have signed up with us.


  • Basic Plan - 12-24h
  • Starter Plan - 8-12h
  • Pro Plan - 4-8h

As we have tried to keep our prices affordable and as we use a team of global agents, it makes more sense that we manage all support queries and questions via email.


Although we don’t offer phone support, because customer service is hugely important to all of the team here at WP Tenet, you will find that our email support is professional, efficient, fast, and, friendly.

Our WordPress maintenance plan each cover one single site. If you have multiple sites as subdomains of a site (e.g. wptenet.com and othersite.wptenet.com) they still count as separate sites. If you have 3 websites that you'd like us to manage, you'll need 3 plans, one for each site. You are more than welcome to choose different plans for each website.

We offer unlimited edits that includes edits made to any page, footers, headers, banners, plugin settings, blog posts and content, CCS adjustments, changing images or any text, formatting landing pages and adding new landing pages, adding products, updating the shopping cart, adding coupon codes and lots more.


They do not included custom development (PHP, plugins, themes, etc), updating custom code, graphic design, PSD to WordPress or building out a new website or subdomain.

No. Clients are responsible for purchasing license for plugin and theme for the WordPress site.


In our every plan you will get some premium plugins like iThems Security, Duplicator Pro, Speed Optimization,  Image Optimization for free

The maintenance, optimization, and continuous support required by a website is time-sensitive, time-consuming, and never-ending.


One of the most overlooked benefits of working with a WordPress maintenance team like WP Tenet is just how much time and money we can save you.


WP Tenet will take responsibility for all the technical aspects of your site, meaning that you have more free time to spend on what’s most important – expanding and growing your business. You have the time, energy, and resources to focus on business-critical things like strategy, sales, and marketing.

Yes, at WP Tenet, we will do a comprehensive setup of the high-quality and dependable iThemes security plugin to make sure your website will not be compromised or hacked ever again.

Yes. We don’t simply focus on WordPress, but also WooCommerce sites too. However, it is important to know that websites that feature the advanced functionality offered by WooCommerce and multi-language sites, membership sites, and sites that offer on-site payment processes require our specialist Pro Plan package.


That is because these types of sites require us to use more resources to manage them. Therefore, you must choose the right plan to ensure we can provide the right level of support to keep your site fast, secure, and running smoothly.

Customers can access the WPtenet Support Desk here. Use the same login and password used to purchase your plan.

We accept payments by PayPal and Stripe. MasterCard, Visa, Discover, and American Express. After signing up, we charge your bank account or card each month on a recurring basis until you decide to make changes to your plan.

Yes. We partner with many agencies & web developers to manage their clients WordPress websites once their site has launched.

By offering White Label WordPress maintenance plans, agencies & web developers can deliver greater value to their clients, and add a new profit center for future growth.

Still have questions?